Client Services Executive - Private Clients

Customer Service Advisor - Chester, North West

Ref: 257Wednesday 25 May 2022

18000-21000

Client Services Executive - Private Clients
Location: 
Chester (hybrid)
Salary: £18,000 - £21,000 

Job Purpose

You'll be responsible for providing sales, operational, administrative and service support to Sales Consultants and Clients & Agent Partners, playing an integral part in the overall performance and achievement of the Inspiring Travel brand targets. You'll need to be proactive and solution focused, casting a critical eye over clients’ holiday itineraries ensuring all the finer details are exact. As part of your role, you'll be responsible for maximising earning potential on every booking and identifying ways to up-sell.

Key Job Responsibilities

  • Deliver exceptional customer care through genuine relationship management and your desire to exceed clients’ expectations
  • Produce and distribute Confirmation Invoices including amendments and cancellations
  • Be a second point of contact for the client on bookings processed by you and encourage clients to call directly for any queries, questions, payments etc to ensure the Sales Consultant can manage incoming calls
  • Liaise with clients when requested to make amendments to bookings, providing clients with a revised price if necessary and processing amendments once agreed with client
  • Manage and process changes towards the client's holidays including schedule changes and errata notifications. Identifying and advising clients of the best options for them, updating the booking once the change has been agreed or amending/cancelling if necessary

To apply email quaneedra@hawkbutler.co.uk

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This vacancy is being advertised by Adam Butler Limited. The services advertised here are those of an Employment Agency. No terminology in this advert is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we are pleased to accept applications from all sections of the community. Any qualifications listed are indicative and we confirm that we are willing to accept applications from people holding equivalent qualifications.

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